Refund Policy

Last Update November 2025

1. Overview

At Nurture Co, we aim to provide high-quality resources, training, and community support for childcare professionals.
This Refund Policy explains when and how refunds can be issued for purchases made through our website, www.nurtureco.uk.

Please read carefully before making a purchase.

2. Digital Downloads

Due to the nature of instant-access digital products, we cannot offer refunds once a file has been downloaded or accessed.
By completing your purchase, you agree to waive your right to cancel once digital content has been delivered.

If you experience technical issues with your download (for example, a file not opening correctly or a broken link), please contact us at NurtureCoEarlyYears@gmail.com within 7 days of purchase, and we’ll ensure you receive a working copy.

3. Physical Products

If your item (such as Development Matters) arrives damaged, defective, or incorrect:

• Please contact us within 7 days of delivery at NurtureCoEarlyYears@gmail.com.

• Include your order number and photos if relevant.

• We will offer either a replacement or a refund depending on the issue.

To be eligible for a return, items must be unused and in their original condition.
Customers are responsible for return postage unless the item was sent in error or damaged in transit.

4. Workshops and Memberships

Nurture Co Network Subscriptions

You may cancel your subscription at any time.
When cancelled, your access will remain active until the end of your current billing period.
We do not issue partial refunds for unused time once a billing period has started.

If you believe you were charged in error, please contact us within 7 days of payment for review.

Workshops and Events

If you are unable to attend a paid online workshop, you may request a credit or transfer to another session where available.
Refunds are not offered for non-attendance unless exceptional circumstances apply.

5. Refund Timeframes

Once approved, refunds are issued via your original payment method.
Please allow 5–10 business days for the transaction to appear on your statement.
Payments are processed securely through Wix Payments, which may appear as “Wix.com” or “Nurture Co” on your bank records.

6. Contact Us

If you have any questions or concerns about your order or refund, please get in touch:
📧 NurtureCoEarlyYears@gmail.com

We’ll always do our best to resolve issues quickly and fairly.

Nurture Co – powered by Nurture Corporation Ltd
Supporting childcare professionals with resources, workshops, and community connection.